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JoinNexora Legal

Terms of Service

These Terms of Service explain how you may use JoinNexora, what our AI-powered career intelligence tools provide, your responsibilities, subscription rules, refunds, liability limits, and the legal terms that apply to the platform.

Last updated: June 8, 2026Contact: support@joinnexora.inGoverning law: India

Important summary

JoinNexora helps you understand and improve your career materials, but it does not guarantee employment outcomes. You remain responsible for keeping your information truthful and reviewing all AI-generated suggestions before using them.

Trust overview

JoinNexora is an AI Career Intelligence Platform.

It helps professionals with:

  • ATS resume analysis
  • AI resume improvement
  • Career roadmaps
  • Interview preparation
  • Job matching
  • Nexa AI mentor

1. Acceptance of Terms

  • By accessing or using JoinNexora at joinnexora.in, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform. These terms apply to all users including free users, Pro subscribers, and any institution or company accessing JoinNexora.

2. What JoinNexora Provides

  • JoinNexora provides AI-powered career intelligence tools including ATS resume scoring and analysis, AI-assisted resume rewriting, Career GPS and market position analysis, daily career roadmaps and learning plans, live job matching based on resume skills, application tracking tools, and interview preparation tools.
  • JoinNexora provides career guidance and intelligence. We are not a recruitment agency, employment service, or career counsellor. Our tools help you make better career decisions -- they do not guarantee employment, interviews, salary increases, or promotions.

3. User Responsibilities

  • You agree to provide accurate information about your education, experience, and skills; review all AI-generated content before using it in job applications; never misrepresent your qualifications using AI-generated suggestions; maintain the security of your account credentials; not share your account with others; and not use JoinNexora to create misleading or fraudulent resume content.
  • You are solely responsible for how you use the career intelligence and resume improvements provided by JoinNexora.

4. Honest AI Policy and Disclaimer

  • JoinNexora AI tools are designed to improve the clarity and presentation of your actual experience only. We never invent skills, companies, employment dates, achievements, salary figures, or metrics you do not have.
  • AI-generated suggestions are for guidance only. They do not constitute professional career advice, legal advice, or employment counselling. JoinNexora is not a licensed career counsellor, recruitment agency, or employment service.
  • You are solely responsible for reviewing all AI-generated content before using it in any job application, resume, or professional document. You must ensure all content accurately reflects your real qualifications.
  • JoinNexora is not liable for any employment outcome, interview result, salary negotiation outcome, or career decision made based on AI suggestions from the platform.
  • AI systems can make errors. Resume analysis scores, skill gap assessments, market position data, and salary estimates are approximate and may not accurately reflect your specific situation or local job market conditions.

5. Subscription and Billing

  • Free Plan: The Career Check plan is free forever. No credit card is required. Free features may be adjusted over time.
  • Weekly Trial: The Weekly plan is currently priced at Rs.99 per week for founding members. Perfect for trying Pro features before committing monthly.
  • Pro Plan: The Pro plan is currently priced at Rs.299 per month or Rs.2,499 per year for founding members. Standard pricing may increase to Rs.699 per month after the first 100 members.
  • Beta Period: During the current beta period, founding members keep their beta pricing as long as their plan remains active.
  • Payments: Payments are currently processed manually via UPI. Automated billing via Razorpay will be introduced when available. All amounts are in Indian Rupees (INR).

6. Cancellation and Refunds

  • Cancellation: You may cancel your Pro subscription at any time by contacting support@joinnexora.in. Your free Career Check access remains available after cancellation.
  • Refunds apply to Monthly and Yearly subscriptions only. Weekly subscriptions and one-time credit packs are non-refundable, as they are short-cycle or consumed on use.
  • All refund requests must begin with a support request. Raise a support ticket or email support@joinnexora.in within 7 calendar days (not business days) of your first payment, describing the issue you are facing.
  • We aim to respond to support requests within 7 calendar days. If we genuinely fail to respond at all within 7 calendar days of your request, you may request a full refund of your current subscription period.
  • If a confirmed issue on our side prevents you from using a core paid feature, and we are unable to provide a fix or reasonable workaround within a reasonable period, you are eligible for a full refund of the current subscription period.
  • If you have already downloaded an AI-optimized or job-tailored resume, the core paid deliverable has been delivered and consumed, and refunds no longer apply.
  • To claim an eligible refund, email support@joinnexora.in from your registered email address with your payment reference. Eligible refunds are processed within 5-7 business days to the original payment method, for the most recent billing period only.
  • You may cancel your subscription anytime before the next billing cycle to avoid future charges. Cancellation does not refund the current period unless the conditions above are met.

6A. Resume Content & Personal Data

  • You are responsible for the content of the resumes and documents you upload, including any personal identifiers you choose to include, such as PAN, Aadhaar, date of birth, or contact details. JoinNexora processes your resume solely to provide analysis and optimization, and preserves the information you provide unless you choose to remove it. For your safety, we recommend not including sensitive government identifiers, such as PAN or Aadhaar numbers, on resumes intended for public or wide distribution, as these details are typically required only after you are selected by an employer. JoinNexora is not liable for personal data you choose to include in documents you download, share, or distribute. We process your data in line with our Privacy Policy and applicable data protection law, including the Digital Personal Data Protection Act, 2023.

7. Intellectual Property

  • Your Content: Your resume content, career data, and personal information remain your property. You grant JoinNexora a limited licence to process this content solely to provide the services you request.
  • Our Platform: The JoinNexora platform, including its design, code, algorithms, brand, and all content we create, is owned by JoinNexora. You may not copy, reproduce, or distribute any part of our platform without written permission.
  • AI-Generated Content: Career suggestions, resume improvements, and roadmaps generated by JoinNexora AI are provided for your personal use in your job search.

8. Limitation of Liability

  • JoinNexora is provided on an as-is basis. To the maximum extent permitted by law we are not liable for employment outcomes, salary negotiations, or career decisions made based on our platform; we are not liable for inaccuracies in AI-generated content that you choose to use; our total liability for any claim is limited to the amount you paid us in the 3 months before the claim arose; and we are not liable for indirect, incidental, or consequential damages of any kind.

9. Service Availability

  • We work to keep JoinNexora reliable but do not guarantee 100% uptime. Features may be temporarily unavailable for maintenance, updates, or reasons beyond our control. We are not liable for losses arising from service interruptions.

9A. User Data and Accuracy

  • You represent and warrant that all information you provide to JoinNexora, including resume content, work history, skills, education, and personal details, is accurate, truthful, and your own.
  • JoinNexora analyses the information you provide. The quality and accuracy of our analysis depends entirely on the accuracy of information you submit. We are not responsible for analysis results based on inaccurate or false information you provide.
  • You must not upload resumes, documents, or information belonging to other people without their explicit written consent.
  • Providing false information to JoinNexora to obtain career analysis or advice constitutes misuse of the platform and may result in account termination.

10. Termination

  • We may suspend or terminate your account if you violate these terms, attempt to misuse the platform, or engage in fraudulent activity. You may delete your account at any time by contacting support@joinnexora.in.

11. Governing Law

  • These Terms are governed by the laws of India. Any disputes arising from your use of JoinNexora shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.

11A. Dispute Resolution and Complaint Process

  • Before filing any legal action against JoinNexora, you agree to first contact us at support@joinnexora.in with a detailed written description of your complaint and the resolution you seek.
  • We will acknowledge your complaint within 7 business days and attempt to resolve it within 30 days.
  • If we cannot resolve the dispute directly, both parties agree to attempt mediation before pursuing litigation.
  • Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India. This agreement is governed by Indian law.
  • For consumer complaints, you may also approach the National Consumer Helpline at 1800-11-4000 or the Consumer Disputes Redressal Commission in your district.

12. Changes to Terms

  • We may update these Terms of Service. We will notify you of significant changes by email or platform notice with at least 14 days before changes take effect. Continued use after changes constitutes acceptance of the updated terms.

13. Contact

  • For questions about these terms contact us at support@joinnexora.in. Grievance Officer: M. Bhavya. Response time: within 30 days. JoinNexora -- Built with love in India.

14. Prohibited Uses

  • You may not use JoinNexora to create fraudulent resumes, misrepresent qualifications, or deceive potential employers.
  • You may not attempt to reverse engineer, scrape, copy, or replicate JoinNexora's algorithms, scoring methodology, or platform features.
  • You may not use automated tools, bots, or scripts to access JoinNexora without written permission.
  • You may not share your account credentials or allow others to use your account.
  • You may not upload content that infringes third-party intellectual property rights.
  • Violation of these rules may result in immediate account suspension and legal action where appropriate.

Questions or disputes

Email support@joinnexora.in for questions about these Terms, subscription matters, billing, refunds, account deletion, or grievance requests. We aim to respond within 30 days.